Shipping & Delivery Policy
Last Updated: 20 – Aug – 2026
Thank you for shopping with Antikcart collectibles.
We sell pre-owned, vintage, collectible and other unique products. We take care to inspect, securely package and dispatch each order with appropriate care.
This Shipping & Delivery Policy explains how we process, dispatch and deliver orders. Returns, refunds, exchanges and product-condition matters are governed separately by our Return & Refund Policy.
- Order Processing
Orders are normally processed within 3–6 business days after successful payment and order verification.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Some products may require additional preparation, inspection or specialized packaging because of their age, condition, size, fragility or unique characteristics. Where additional processing time is reasonably required, we will make reasonable efforts to inform the customer.
The processing time stated on our website is an estimated handling time and not a guaranteed dispatch time, unless expressly stated otherwise.
- Shipping Availability
We ship to the destinations and locations available during checkout.
Shipping availability may vary depending on:
- destination;
- product type;
- product size or weight;
- carrier restrictions;
- transportation regulations;
- customs/import restrictions; and
- other applicable legal or logistical requirements.
Certain products may not be eligible for shipment to particular destinations.
If we discover after an order is placed that the selected shipping destination cannot reasonably be serviced, we will contact the customer regarding the available options.
3. Shipping Charges
Applicable shipping charges will be displayed during checkout before the customer completes payment.
Shipping charges may vary according to:
- destination;
- package weight and dimensions;
- shipping service;
- delivery speed; and
- other applicable carrier charges.
We do not intentionally add undisclosed shipping charges after an order has been placed.
- Estimated Delivery Time
Delivery estimates depend on the destination, shipping service and carrier. We preferably use India Speed service to deliver across India, india post works 99% trouble free.
The total estimated delivery period may consist of:
Order processing time + carrier transit time
Any delivery timeframe displayed on our website, product page, checkout page, order confirmation or shipping communication is an estimated timeframe and not a guaranteed delivery date, unless explicitly stated otherwise.
Actual delivery times may vary.
Once an order has been handed over to the carrier, delivery is subject to the carrier’s operating schedules, transportation network and circumstances beyond our direct control.
- Shipping & Delivery Delays
We make reasonable efforts to dispatch orders within the stated processing period and to provide accurate delivery estimates.
However, delivery delays may occur because of circumstances outside our reasonable control, including:
- carrier delays;
- transportation disruptions;
- severe weather;
- natural disasters;
- public holidays;
- strikes or labor disruptions;
- security inspections;
- government restrictions;
- incorrect or incomplete delivery information;
- remote-area delivery;
- unusually high shipping volumes with India post;
- transportation accidents;
- logistical disruptions; or
- other circumstances beyond our reasonable control.
Such circumstances may cause delivery to take longer than the originally estimated timeframe.
A delay beyond the estimated delivery timeframe does not, by itself, constitute a failure by Antikcart to fulfill the order.
Where we become aware of a significant shipping issue affecting an order, we will make reasonable efforts to assist the customer and provide available information.
- Tracking Information
Where the selected shipping service provides tracking, tracking information will normally be provided after the order has been dispatched from the local outlet of shipping partner.
Tracking information may not become active immediately after dispatch. It may take some time for the carrier’s system to register the shipment.
Tracking information may also remain unchanged for a period while a shipment is moving between facilities, undergoing legal processing or being transported between destinations.
Customers are advised to use the tracking information provided to monitor delivery progress.
- Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
This includes, where applicable:
- recipient name;
- building/house number;
- street and address details;
- city;
- state/province;
- postal/ZIP code;
- country; and
- telephone/contact information required for delivery.
We are not responsible for delivery problems caused by incorrect, incomplete or outdated information supplied by the customer.
Customers should carefully verify their delivery information before completing an order.
- Changes to Delivery Address
Customers should contact us as soon as possible if they discover that an incorrect delivery address was provided.
We will make reasonable efforts to accommodate an address correction before dispatch, but we cannot guarantee that an address can be changed after an order has been processed or handed to the carrier.
Once a package has been dispatched, any address-change request may be subject to the carrier’s procedures and availability.
Additional charges imposed by a carrier for an approved address change or redirection may be payable by the customer where applicable.
- Failed Delivery, Refused or Unclaimed Shipments
A shipment may be returned to us by the carrier when, for example:
- the address is incorrect or incomplete;
- the recipient cannot be located;
- delivery attempts are unsuccessful;
- the recipient refuses delivery;
- the recipient fails to collect the package from a designated collection point;
- applicable customs or import requirements are not completed; or
- the carrier is otherwise unable to complete delivery.
If a shipment is returned to us, we will review the circumstances and contact the customer where reasonably possible.
If the customer requests that the shipment be sent again, additional shipping charges may apply.
Any refund or cancellation resulting from an undeliverable or returned shipment will be handled in accordance with our Return & Refund Policy, including any applicable shipping or other non-recoverable costs.
- Lost or Missing Shipments
If tracking indicates that a shipment may have been lost or has remained undelivered beyond a reasonable period, customers should contact us.
We may investigate the shipment with the relevant carrier and, where applicable, initiate a carrier investigation or claim.
A shipment will not necessarily be considered lost simply because tracking information has not updated for a short period.
We will make reasonable efforts to assist customers in resolving legitimate shipping issues.
Where the carrier confirms that a shipment has been lost, the appropriate resolution will be determined based on the circumstances, the shipping service used, carrier procedures and applicable law.
- Tracking Shows “Delivered” but Customer Has Not Received the Package
If tracking records indicate that a shipment was delivered but the customer cannot locate it, the customer should first:
- Check the delivery location and surrounding areas;
- Check with household members, building management, reception or security where applicable;
- Check whether the carrier left the shipment at an alternative authorized location; and
- Contact the carrier using the tracking information.
Customers should also contact us so that we can reasonably assist with the investigation where possible.
When investigating a delivery claim, we may rely on information supplied by the carrier, including:
- delivery status;
- delivery date and time;
- proof of delivery;
- delivery photographs, where available;
- GPS/location information, where supplied by the carrier; and
- other carrier records.
Where the carrier confirms delivery to the address provided by the customer, we may request additional information before determining the appropriate resolution.
This process is intended to protect both customers and Antikcart from delivery errors and fraudulent delivery claims.
- Damaged Packages or Products During Transit
We take reasonable care to package products appropriately for shipment.
If a package appears visibly damaged when delivered, customers should, where possible, document the condition of the package before opening it.
Customers should retain the original packaging and shipping materials if a shipping-damage investigation becomes necessary.
If an item appears to have been damaged during transportation, please contact us promptly and provide:
- order number;
- photographs of the package;
- photographs of the shipping label;
- photographs of the internal packaging;
- photographs of the damaged product; and
- any other information reasonably requested for the carrier investigation.
Shipping-related damage claims will be reviewed individually.
Any replacement, refund or other remedy relating to a damaged product will be handled in accordance with our Return & Refund Policy and applicable law.
- Delivery Confirmation
Where the carrier provides delivery confirmation or proof of delivery, such information may be used when investigating delivery-related questions or disputes.
Delivery records may include information such as:
- delivery date;
- delivery time;
- delivery location;
- recipient confirmation;
- delivery photograph; or
- other carrier-generated delivery records.
Such records may be considered when determining the status of a shipment.
- Shipping Records and Fraud Prevention
Because many of our products are unique, vintage, collectible or pre-owned, we take reasonable measures to protect orders against shipping fraud and disputes.
Depending on the order, we may maintain records including:
- product photographs before dispatch;
- packaging photographs;
- shipping label information;
- package weight;
- tracking information;
- product identification details;
- serial numbers or other identifying characteristics, where applicable;
- dispatch records;
- carrier records; and
- delivery confirmation.
These records may be used to investigate legitimate shipping, delivery, damage or order-discrepancy claims.
We may also take reasonable measures to verify unusual or potentially fraudulent orders before dispatch, subject to applicable law.
- Carrier Selection
Though our preferred carrier is India Speed Post service, We may select or offer different shipping carriers and services depending on the destination, product characteristics, shipping availability and operational requirements. we use DTDC service as a backup and for orders with special request.
Where a specific carrier or shipping service is selected by the customer, delivery remains subject to that carrier’s terms, operating procedures and network conditions.
Carrier delivery estimates are not guarantees unless the selected service expressly provides a guaranteed delivery commitment.
- Shipping Restrictions
Certain products may be subject to shipping restrictions because of their:
- size;
- weight;
- material;
- fragility;
- age;
- construction;
- value;
- destination restrictions; or
- applicable transportation or legal requirements.
Where a product cannot be shipped to a particular destination, this may be indicated on the product page or during checkout.
- Events Beyond Our Reasonable Control
We are not responsible for delays or interruptions caused by circumstances beyond our reasonable control.
Such circumstances may include, without limitation:
- natural disasters;
- severe weather;
- war;
- civil unrest;
- government action;
- customs restrictions;
- strikes;
- labor disruptions;
- transportation failures;
- carrier network disruptions;
- public health emergencies;
- security incidents;
- infrastructure failures;
- unexpected regulatory restrictions; or
- other events beyond our reasonable control.
In such circumstances, estimated delivery dates may be extended.
We will make reasonable efforts to assist customers and provide available information regarding significant shipping disruptions.
- Product Availability Before Dispatch
Many products offered by Antikcart are unique or available in very limited quantities.
Although we make reasonable efforts to maintain accurate inventory, an item may occasionally become unavailable before dispatch due to circumstances such as:
- inventory discrepancies;
- damage discovered during final inspection;
- loss or misplacement before dispatch; or
- another unforeseen inventory issue.
If we are unable to fulfill an order for such a reason, we will notify the customer and process the appropriate refund in accordance with our Return & Refund Policy.
- Communication Regarding Shipping Issues
If we need additional information from a customer to complete delivery, we may contact the customer using the contact information supplied with the order.
Customers should ensure that their email address and telephone number are accurate and accessible.
Failure to respond to a carrier or to provide information necessary for delivery may result in delays or an unsuccessful delivery attempt.
- Relationship With Our Return & Refund Policy
This policy governs shipping and delivery matters only.
Questions relating to:
- returns;
- refunds;
- exchanges;
- change-of-mind purchases;
- product defects;
- product condition;
- products materially different from their descriptions; or
- other post-delivery remedies
are governed by our separate Return & Refund Policy.
Where a shipping issue results in a return or refund request, the applicable remedy will be determined under that policy and applicable law.
- Contact Us
For questions relating to shipping or delivery, please contact:
Antikcart Collectibles
[email protected]
+91-9995616500
6/432, Kollamkudimugal Lane
Seaport Airport Road
Thrikkakara, Kochi – 682021
Please include your order number whenever contacting us regarding an existing order.
Antikcart reserves the right to update this Shipping & Delivery Policy from time to time. The version published on our website at the time of an order will generally apply to that order, subject to applicable law.