Return Policy

Return & Refund Policy

Last Updated: 20 – Aug – 2026

At antikcart, customer satisfaction is important to us. We understand that purchasing pre-owned, vintage, collectible, and other unique items online requires confidence and trust.

We make reasonable efforts to accurately describe and photograph every item we sell. However, because many of our products are pre-owned, vintage, antique, collectible, or otherwise unique, they may naturally show signs of age, previous ownership, or use.

This Return & Refund Policy explains when and how customers may request a return or refund.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot be excluded under applicable law.

  1. Return Period

We accept eligible return requests within 7 calendar days from the date the item is delivered.

To request a return, you must contact us within this 7-day period.

Once your return request has been approved and return instructions have been provided, the item must be returned in accordance with those instructions.

If applicable consumer protection laws provide a longer mandatory return or cancellation period, those rights will apply.

  1. Eligible Returns

Subject to the conditions set out in this policy, you may request a return for the following reasons:

Item Materially Not as Described

You may request a return if the item has a material condition, specification, or functional issue that was not reasonably disclosed in the product description or photographs.

Incorrect Item Received

You may request a return if you receive an item that is materially different from the item you ordered.

Undisclosed Damage or Defect

You may request a return if the item has significant damage or a defect that was not reasonably disclosed in the product listing.

We cannot accept a return for the reason:

Change of Mind

We want you to love your purchase, but we understand that tastes can change! Because Antikcart deals exclusively in pre-owned and used items, handling a simple “change of mind” return is a bit different for us than a traditional store. Once a unique, used item is shipped out and sent back, it is practically impossible for us to guarantee or restock it in the exact same condition as its initial listing.

For this reason, we cannot offer direct refunds if you simply change your mind or decide not to keep an item. However, we still want you to feel completely comfortable shopping with us! In these cases, we are happy to offer a Sale-or-Return option:

We Will Re-list It: We will accept the item back and place it back up for sale in our online store.
Refund Upon Resale: Once a new buyer purchases the item, we will immediately process your refund.
Deductions: The final refunded amount will be the original purchase price minus return shipping costs and any payment gateway or banking transaction fees.
(Please note: This section applies only to change-of-mind requests. For items that arrive damaged or do not match the description, please refer to our standard Return & Refund policy above.)

  1. Pre-Owned, Vintage and Collectible Item Condition

Many items sold by Antikcart are pre-owned, vintage, antique, collectible, or otherwise previously owned.

Such items may naturally display characteristics associated with their age, history, manufacturing process, or previous use.

Unless specifically described as new, customers should reasonably expect possible signs of age or previous ownership.

These may include:

  • Minor scratches or surface marks
  • Cosmetic wear
  • Patina
  • Minor discoloration
  • Age-related material changes
  • Minor imperfections
  • Manufacturing variations
  • Wear consistent with the item’s age
  • Other characteristics reasonably visible in the photographs or disclosed in the listing

These characteristics will generally not be considered defects or grounds for a “not as described” claim where they were clearly disclosed or reasonably visible in the product listing.

We strongly encourage customers to carefully review the complete product description, specifications, measurements, and photographs before placing an order.

If you require additional information about an item’s condition before purchase, please contact us.

  1. Conditions for an Eligible Return

To be eligible for a return, the item must generally be returned:

  • As the same item originally supplied by us
  • In substantially the same condition in which it was received
  • With all included parts, accessories, documents, and components
  • Without unauthorized repair, restoration, modification, or alteration
  • Without damage caused after delivery
  • Properly packaged to prevent damage during the return shipment

Where original packaging, boxes, certificates, accessories, or other components were included with the item, these should also be returned unless otherwise agreed.

Reasonable inspection of the item is permitted. However, the item must not be subjected to use, handling, modification, or treatment that materially reduces its value or condition beyond what is reasonably necessary to inspect it.

  1. Returns That May Not Be Accepted

To the extent permitted by applicable law, we may refuse a return or refund if:

  • The return request is made after the applicable return period
  • The returned item is not the same item originally supplied
  • Parts, accessories, components, or included items are missing
  • The item has been damaged after delivery due to misuse, accident, improper handling, or negligence
  • The item has been altered, repaired, restored, cleaned, modified, or otherwise changed without our authorization
  • The claimed issue was clearly disclosed in the product description or visible in the product photographs
  • The returned item has materially deteriorated due to circumstances attributable to the customer
  • There is reasonable evidence of fraud, abuse, item substitution, or an attempt to return a different item
  • Customer changed mind after the delivery, we are not selling such consumables, mainly we sell collectible items such as fountain pens, curios etc.

This section does not affect rights that customers may have under applicable consumer protection laws.

  1. Return Shipping Costs
Incorrect, Damaged, Defective, or Materially Not-as-Described Items

If we confirm that:

  • The wrong item was supplied;
  • The item was materially not as described;
  • The item had significant undisclosed damage or defects; or
  • The issue was otherwise caused by us,

we will provide appropriate return instructions and, where applicable, arrange or reimburse reasonable return shipping costs.

Please do not return an item at our expense without first receiving authorization or instructions from us, except where applicable law provides otherwise.

  1. How to Request a Return

To request a return, please contact us within the applicable return period using the contact details below.

Please provide:

  • Your order number
  • The name used to place the order
  • A description of the reason for the return
  • Photographs or other relevant information where the return relates to damage, condition, functionality, or an item not as described

After reviewing your request, we will provide instructions for the next steps.

Please do not send an item back without contacting us first, as unauthorized returns may result in delays in processing.

  1. Item Verification and Return Inspection

To protect both our customers and our business from errors and fraudulent activity, returned items will be inspected upon receipt.

Before shipment, we may maintain records of an item’s:

  • Serial number
  • Unique identifying characteristics
  • Condition
  • Accessories and included components
  • Photographs / videos
  • Security markings or other reasonable identification methods

Returned items may be compared with these records to verify that the same item originally supplied has been returned.

We reserve the right to delay completion of a refund while a reasonable inspection or verification is carried out.

  1. Item Substitution, Parts Swapping and Fraudulent Returns

We take genuine customer concerns seriously and will investigate legitimate return requests fairly.

However, returns or refunds may be refused where there is reasonable evidence that:

  • A different item has been returned
  • Original parts or components have been replaced with different parts
  • Accessories or included items have been removed
  • The item has been intentionally damaged
  • The item’s condition has been materially altered after delivery
  • False or misleading information has been provided in support of a refund request
  • The return process has otherwise been used fraudulently or abusively

Where appropriate and permitted by law, we may retain relevant documentation and provide evidence to payment processors, shipping carriers, insurers, or competent authorities in connection with the investigation or resolution of fraudulent activity.

REFUNDS

  1. Refund Processing

Once a returned item has been received, it will be inspected and verified.

If the return is approved, the refund will normally be initiated within 5–10 business days after receipt and inspection of the returned item**.

The time required for the refunded amount to appear in your account may depend on your:

  • Payment method
  • Bank
  • Card issuer
  • Payment service provider

We are not responsible for delays caused by banks, card issuers, or payment processors after the refund has been successfully initiated.

  1. Method of Refund

Approved refunds will normally be issued to the original payment method used for the purchase.

Where this is not possible, we will contact the customer to determine an appropriate alternative method, subject to applicable laws and payment provider requirements.

  1. Refund Amount

For an eligible return, the refund amount will depend on the reason for the return.

Any original shipping charges, express delivery charges, or other non-item service charges may not be refundable where permitted by applicable law.

The customer is responsible for return shipping costs unless otherwise agreed.

Incorrect, Defective or Materially Not-as-Described Items

Where a return is approved because:

  • We supplied an incorrect item;
  • The item was materially not as described;
  • A significant undisclosed defect or condition issue existed; or
  • We were otherwise responsible for the issue,

we will provide an appropriate refund in accordance with applicable law and the circumstances of the case.

This may include reasonable applicable shipping costs where required or appropriate.

  1. Partial Refunds

Where permitted by applicable law, a partial refund may be appropriate if an item is returned in a condition materially different from the condition in which it was received due to actions or circumstances attributable to the customer.

Examples may include:

  • Missing accessories or components
  • Damage caused after delivery
  • Unauthorized modifications
  • Unauthorized repairs or restoration
  • Material deterioration caused by improper handling

Any reduction in the refund will be based on a reasonable assessment of the actual reduction in the item’s value or condition.

  1. Refunds for Items That Cannot Be Returned

In certain circumstances, a physical return may not be required before a refund or other resolution is offered.

The appropriate resolution will depend on the nature of the issue, available evidence, the item’s value, and applicable law.

Antikcart may, where appropriate, offer:

  • A full refund
  • A partial refund
  • A replacement, where reasonably available
  • Another mutually agreed resolution

We are not obligated to offer a replacement where the item is unique, vintage, collectible, or otherwise unavailable.

  1. Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact us first so that we can attempt to resolve the matter promptly and fairly.

This does not affect your right to use legitimate payment dispute or consumer protection processes.

Where a chargeback or payment dispute is initiated, we may provide relevant information and evidence to the relevant payment provider or financial institution, including order records, delivery information, product photographs, communications, and return documentation.

  1. Statutory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Where mandatory consumer protection laws provide customers with rights that differ from this policy, those mandatory legal rights will prevail.

  1. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer service procedures.

The version published on our website at the time of your purchase will generally apply to your order, subject to any mandatory legal requirements.

  1. Contact Us

If you have any questions about a return or refund, or if you would like to request a return, please contact us:

Antikcart Collectibles
[email protected]
antikcart.com

We will make reasonable efforts to respond to your request as promptly as possible.