Returns, Refunds and Exchanges Policy – Antikcart.com
How To Return An Item to Antikcart ?
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days from the day you received the parcel from us.
1. Please email [email protected] to request a refund and we will assign you a case #. please keep the invoice number handy while to you are communicating with out support team. after the assignment of the return case,
2. Mail your returned item to:
6/432, Kollamkudimugal Lane
Seaport Airport Road
Thrikkakara – 682021, Kochi
3. Include in your package a signed letter stating the reason for your return and the original receipt. If you are sending the parcel from a different state than Kerala, you will need to enclose additional documentation , in a specific format provided by Kerala Tax authorities. Without such documentation, your returns will be confiscated by authorities at Kerala state border, and Technocrat Systems is not liable for such acts from your side.
Some items can not be returned if they are mishandled and damaged by careless usage. for example, any electronic or electric component of a product we sell, has specific power requirements, and you are not supposed to supply more power than required. Always check with our support team if your product requires special operating conditions.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange as well.
If the return is happening without any specific reason, All items are subject to a 25% of restocking fee of the total invoice value of the item, this will be deducted from your refund. Customer need to pay for the shipping cost additional. We also do not refund the original shipping and handling that you paid on the order.
If the product you want to return is in like new condition, you may exchange your item for a different size, material, style or color, within the same price range or get upgraded with additional payment. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.