FAQ
FAQ Help Center
Curious about our pre-owned pieces? Let’s clear things up.
Shopping vintage and used comes with questions. We’ve answered the most common ones here to help you shop with confidence
popular questions
antikcart.com sells exclusively within India, primarily using India Speed Post for 95% of our deliveries. We use DTDC strictly as a backup option when India Post experiences server outages or labor strikes. However, customers may request express shipping services for an additional fee
Unlike brand-new items, pre-owned and vintage collectibles do not come with a standard manufacturer warranty. When you purchase a piece from antikcart after reviewing its description and photos, we consider it as a transfer of ownership—a passing of a unique piece to a new home.
Our 7-Day Inspection Guarantee:
To ensure complete peace of mind, you have 7 days from the delivery date to inspect your item and confirm that it matches the photos and details provided on our website.
If you notice a clear discrepancy:
Contact our support team immediately.
Ship the item back to our warehouse for review.
Once received, our Quality Control (QC) team will inspect the item.
If our team confirms that we sent a wrong item or noticeably different from its listing, we will issue a 100% full refund to your original payment method and reimburse your return shipping costs (india speed post only).
If your refund is due to a wrong item being delivered or the product not matching our listing, you will receive a 100% full refund, regardless of the payment method used.
Key Policies to Keep in Mind:
Strict 7-Day Window: Due to the nature of pre-owned items, we cannot accept any return requests or claims after 7 days from delivery date.
Original Payment Source: Refunds are strictly issued back to the original payment method used during checkout.
No Change-of-Mind Returns: Because of our business model, we cannot accept returns simply because a buyer changed their mind or decided they no longer want the item after using it.
No. But read our return policy above, we reimburse return shipping cost under certain conditions.
Our Quality Control (QC) process is our core promise to you. Here is a quick look at how we inspect and approve every item before it reaches our store:
Physical Inspection: As soon as a pre-owned item arrives from our sourcing agents or fellow collectors, we perform a detailed loupe inspection to check its physical condition. If an item shows significant damage, it is immediately routed to our restoration team or saved for spare parts.
Authentication & Identification: Next, we verify the exact brand, model, production era, and any special-edition details to ensure complete accuracy.
Functionality Testing: Once physical checks are complete, we test performance. For instance, with a fountain pen, we thoroughly inspect the nib performance, ink flow, filling mechanism, and cap fit. If an item fails at this stage, it is marked “not fit for sale” and sent for repair or parts.
Final Approval & Listing: Only after passing every stage is an item cleared for our catalog.
Our Authenticity Promise:
Before an item even enters our QC workflow, our trusted sourcing partners verify its origin. We stand fully behind everything we list: when an item goes live on antikcart.com, we take complete accountability for its quality and authenticity.
At Antikcart, we don’t use discount codes to inflate and then slash prices. Instead, we apply our best possible price directly to every item the moment it is listed. This ensures that every buyer gets a fair, competitive rate upfront without having to negotiate and hunt for promo codes.
Then why is there a ‘Coupon Code’ box at checkout?
We know seeing a coupon box can be confusing! On our website, the coupon code field is strictly used for gift vouchers. If someone receives a gift card or store credit, they enter that code at checkout to redeem its value. This is not a discount code, practically, the coupon code is your digital money that you can gift to you loved ones.
antikcart operates strictly online out of our logistics warehouse in Kochi, Kerala. To keep our operation focused on careful sourcing, rigorous QC, and fast dispatch, our space is set up purely for handling inventory—meaning we don’t have a retail storefront, seating, coffee or in-person sales staff.
However, we make up for it with prompt, personalized customer support! You can easily reach our team via WhatsApp, phone, or email, where we’re always ready to answer questions, share more details (incase we missed it), or assist with your purchase.
We issue two types of GST invoices depending on the item you purchase:
For Pre-Owned & Vintage Items: Invoices are generated under the GST Margin Scheme (Rule 32(5) of CGST Rules). Under this government rule, GST is paid internally by antikcart on the profit margin, tax is not added separately to your final purchase price or collected from you at checkout.
For Brand-New Items: You will receive a standard tax invoice showing the item price and applicable GST breakdown, just like any regular commercial store.
As long as your order has not been shipped from our warehouse, both order cancellations and modifications are allowed—no questions asked.
Refund Details: Google Pay / Bank Transfer: You will receive a 100% refund back to your original payment method.
Online Payment Gateway: A 2.4% bank processing fee will be deducted from your refund total to cover non-refundable transaction charges. for example, if you paid us 5500 INR, we will refund only 5368 INR. 132 INR goes to our payment gateway, and they never reimburse this amount.
Exception: If your refund is due to a wrong item being delivered or the product not matching our listing, you will receive a 100% full refund, regardless of the payment method used.
Unfortunately, we aren’t able to offer automated back-in-stock notifications. Because we deal in unique pre-owned and vintage items, every piece that enters our warehouse is cataloged as an entirely new individual listing in our database rather than a restock of a single SKU.
Since our system treats every incoming item as a fresh, standalone entry, it cannot automatically link new arrivals to previously sold items or wishlists. We recommend keeping an eye on our new arrivals section or checking back regularly so you don’t miss out when a similar item comes in!
Please note our communication guidelines:
Email (Primary Contact): Send all queries and requirements to [email protected]. We respond within 24 hours.
Phone Call: You can reach us directly at +91-999561500. mainly used for any support escalation or business related queries.
WhatsApp: While active on our phone number, WhatsApp is not monitored for quick responses. we read WhatsApp messages mainly during the lunch breaks in a day. For a guaranteed reply, please email us
Our standard business hours are from 11:00 AM to 7:00 PM (IST) – Monday to Saturday. Any phone calls received after 7:00 PM will be returned the following business day. However, we often reply to emails late into the evening, even upto 1 AM. If you need to reach us after 7:00 PM, the best way to communicate is by emailing us at [email protected].
Can’t find an Answer?
Packaging, Protection & delivery
No. Our limited workforce and order handling methods dont give us enough room to do video or photo shooting during packing the order. Rest assured, we do this part carefully.
No. for the same reason above, we cannot have video call during packing of your order.
Very well, 3 layer protection packing. Please read the question below “How are high-value or fragile items packaged and secured during transit”
No. Antikcart only sells within India.
All sales and new additions are posted directly on our website! The best way to catch our latest arrivals and offers is to check the Shop section of our online store at https://antikcart.com/shop.
99% it is India speed post service. We use DTDC only when india speed post is not avaiable, or a client paid for the expedited shipping cost.
Usually, after shipping, India post takes 7 ~ 10 days to deliver. depending on the destination distance from Kerala.
To be completely honest, it’s a win-win for two main reasons:
Sustainability First: We strongly believe in reducing waste. Whenever we receive clean, sturdy packaging materials from our own purchases or suppliers, we save and reuse them for outgoing orders to do our small part for the environment.
Cost Savings: Reusing quality materials helps us keep our operational costs down, allowing us to maintain fair and competitive prices for our products.
Rest assured, every reused box or filler is thoroughly checked for its cleanliness!
We rely exclusively on India Speed Post and DTDC for all domestic shipments. Both providers offer reliable end-to-end tracking and effective complaint resolution.
While shipping delays are uncommon, whenever an issue arises, filing a complaint with these service providers has consistently led to a quick resolution. Some rare occasions, a package may be marked as “Delivered” a day before actual delivery due to local courier agent’s workload, but rest assured the parcel arrives shortly after.
Out of over 11,000+ orders shipped across India, we have had only a single instance of a non-delivered package—which was an isolated case handled through legal channels. Otherwise, both Antikcart and our customers continue to have a dependable, high-satisfaction experience with both delivery partners.
Our Packaging Policy : To ensure your items arrive safely, all products are packed securely using a double-box method. Your item is placed in an inner carton box with thermocol, bubble wrap, or foam padding to eliminate any movement inside. This is then placed inside a durable outer shipping box for maximum protection.
Pre-Owned & Used Items:
If a pre-owned or used item is listed without its original brand packaging, we reuse other inner boxes or envelopes to minimize waste. we make sure these are clean packing materials. However, the secure outer shipping box and protective padding will always be applied.
Every item we send out undergoes yet another final dispatch inspection to ensure it reaches you in perfect working condition. Because we prioritize careful quality testing and handle our packing in deliberate daily shifts, orders can occasionally take a little extra time to leave our warehouse.
While 90% of our orders ship right on schedule, Our standard 3 to 4 working day window to cover these essential quality checks and unexpected delays. We do everything possible to dispatch your order sooner. 90% of orders are shipped after 2 working days (weekends and public holidays not included).
Still we didn’t answer your question. please reach us on [email protected] (preffered), or Whatsapp: +91-9995616500